A.E.P. is Samco’s synchronism for Annual Enhancement Plan.
A.E.P. provides software updates as completed by Samco Software Inc. on our Samco Power Accounting series of software. It includes changes required by Government and technology.
You will pay an Annual Fee for A.E.P. in advance each year for all of the modules which you hold a current license for. Monthly payments can be arranged, but the contract is for 12 months and if, for some reason you decide to cancel your Plan, you will be required to pay any amounts still outstanding for the current 12 month Subscription.
We do not charge any additional amount for paying your A.E.P. monthly.
Samco will provide A.E.P Updates on a “as available basis”, there will be at least two (2) times per year for all Canadian Payroll licensees, on for July 1st updates and changes, and a second one for January 1st updates and changes, including the new format for T4 forms or filing methods.
A.E.P. does not include any support, modifications, form changes, training, etc. but only the software updates when available. All services, not limited to those above, are charged at our then current hourly fee for service basis. As long as your A.E.P. is current, you will receive a 10% discount off our standard Retail Pricing.
SAMCO’s Care and Application Maintenance Plan combines up to 1 hour per month support, updates, and upgrades for SAMCO Power Accounting system into one single monthly fee. Rather than paying an annual fee (A.E.P) for software maintenance, and fee-for-service for software support / Help Desk services, one monthly fee covers it all (see below for exceptions).
Maintenance should be considered a part of purchasing a software license and, similar to any product, regular maintenance is a necessity to keep it running smoothly and staying up with current technology. Very often, operating systems are upgraded and if applications software is not maintained at current level, it will often fail with the new changes, which is why some kind of Maintenance Plan is required.
Request assistance from an independent SAMCO Power Accounting Reseller, or enroll in C.A.M.P.
You’ll receive limited access (up to 1 hour per month) to our Help Desk (both telephone and online), updates and upgrades, Canadian Payroll tax updates, access to on-line knowledge base, you’ll receive access to our regular technology bulletins, and discounts on SAMCO Power Accounting compatible forms. Plus you’ll be eligible to participate in any offered training webinars at no additional cost.
Our formula personalizes the rate by factoring in which modules are enrolled, and prior Help Desk requirements.
Training, installation of hardware, non-SAMCO application support (Smarterm, VSI*Fax, Microsoft Office, etc.), EDI document preparation, custom programming, importing data, project work, building SQL queries, forms and label design, accounting advice, operating system support, and hardware support.
You will notice on every invoice, there is a footnote that advises you that you have 10 Days to question any invoice and we are more than willing to discuss you concerns you may have. Our system automatically generates our Invoices, so mistakes can occur, but we need to know of any concerns within 10 days. This allows us to discuss the circumstances with the technician(s) who was involved, while it is still reasonably fresh in their mind(s). If we have made a mistake on billing, which is seldom, we will be pleased to adjust it, as long as it is within 10 days of your receiving the invoice(s).
If your C.A.M.P. subscription has lapsed for one day or more and you wish to renew, you must pay for any time when you were not on the plan, so we recommend you consider doing so very, very carefully.
As this is a monthly program you simply sign up and away you go! There’s no need to renew.
You will usually receive a minimum of 1 update per year. We issue approximately 12 updates over the course of a calendar year which you are entitled to request. Any major updates that have a specific impact to your SAMCO Power Accounting system will be sent to you automatically. If you are licensed for Samco Canadian Payroll, you will receive two (2) updates per year, one for July 1st and one for January 1st updates as required by Government changes.
Pre-authorized payment through either your financial institution, or a valid credit card (MasterCard or Visa only).
Your new module will be automatically added to your C.A.M.P. subscription, and the monthly fee adjusted accordingly.
After the initial 12 months, you may cancel your subscription at any time. Be aware that you would no longer be eligible for updates or support on your SAMCO Power Accounting application without additional charge(s) at our then current rate(s).
Yes you can.
Simply let us know which module you wish to discontinue. We’ll update our records, and adjust your monthly billing. We will also need to log into your system and disable the module.
The support component of C.A.M.P. does not allow for the direct installation of updates to some of our Clients, but if we can attach directly to your server/main workstation via HIGH SPEED internet, we will provide and install the updates at no additional charge. However if we cannot connect, our Help Desk will be more than happy to guide you through the process (it’s really quite easy to do).
Yes. In order to be able to provide Help Desk services, it’s important that C.A.M.P. subscriber’s software is at a reasonable minimum version. We will regularly update you as to the minimum version requirements.
Yes they do, and they’ll thank you for it too!
To be compatible with Samco Power Accounting, your printer needs to supports both PCL 5 and PostScript (PS). Any printer that has been purchased through Samco, receives remote assistance of configuration and setup free of charge. Printers that were purchased from independent dealers will be subject to a charge if configuration and setup is required by Samco.
HP Color Laserjet Pro MFP M477fnw
HP Color Laserjet Pro MFP M281fdw
HP Color Laserjet Pro M254dw
HP Color Laserjet Pro MFP M180nw
HP Laserjet Pro MFP M227fdn
HP Color Laserjet Enterprise M553dn
HP Laserjet Enterprise M607dn
HP Officejet Pro 8740 All-in-One Printer
HP Color Laserjet Professional CP5225dn
Older HP Models, refer here: https://support.hp.com/ca-en/document/c04324001
Older Lexmark Models, refer here: https://www.lexmark.com/en_ca/support/universal-print-driver.html
Samco Software Inc. offers comprehensive training from highly experienced trainers. Training at installation time leaves you with a complete system that is up and running. All Samco Software products have a training program and are available today. Personalized one-on-one or classroom education sessions tailored to meet your requirements. Onsite or Remote training is available.
Samco Software knows how important it is for your business to run without problems. We offer support plans to give you peace of mind. You know, if you need help, our experts are a phone call away.
Samco Support Plans also keep you up-to-date with the latest software and changes to legislation. So your business can keep running smoothly.
Plan rates are based on prior help desk requirements and current module enrolment. Rates and features are subject to annual review and adjustment.
CAMP is billed monthly and AEP is billed annually.
CAMP does not include: Training, hardware installation/support, third-party application support (Operating systems, MS Office, SmartTerm, etc.) EDI document preparation, custom programming, importing/converting data, project work, SQL queries, forms/label design or accounting advice.
A minimum of two updates per year are included.
Adding and removing modules to your CAMP subscription will affect monthly rates and will be adjusted accordingly.