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Team Samco wishes all of our Clients a very Happy Thanksgiving

Support Call Changes:

We are looking for more ways to improve our services to our client base, as well as by adding more features and modules to our Power Accounting Series.  You should now be given an Incident Number and be advised that the call may be chargeable! 

This will occur for all incoming calls from all clients when looking for suppor.  If you are a member of our C.A.M.P. program, the call may not be chargeable, depending upon the services performed.  If you have forgotten or are unclear what is covered by C.A.M.P. please call and ask to have a copy of our NEW Q & A Sheet sent to you.

Of course, as always, if the problem is with the software  not per-
forming as it was designed to perform, you will not be charged.

If your Support Person does not provide you with an Incident Number, please ask them for one, as you will be asked for it should you need to call back regarding the issue.  
This system, while developed over several years by Samco, is now going to be followed diligently and we ask your assistance in getting it working smoothly to better serve our clients.

ROE Web Changes from Service Canada

What is changing?


Service Canada is replacing the paper agreement that outlines the terms and conditions
for using ROE Web with an online agreement, and are implementing new security features.

What does it do for our clients?


If you are already using ROE Web,
your organization's Primary Officer will be asked to accept a new online agreement
when logging in to ROE Web after October 16, 2011.

All ROE Web users will be prompted to update their professional profile and select 

security questions.

Are you still issuing paper ROE's?

ROE Web is easy and is a secure, easy-to-use online application
that allows you to create, submit, retrieve and amend 53-week ROE's on the Internet.

Learn more on the benefits of ROE Web by visiting their website at
servicecanada.gc.ca/roeweb.


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