Support Prices


Professional Services

Rate *  
Help Desk (Current Release w/ AEP Subscription) $ 120.00 / Hour
Help Desk (Current Release no AEP Subscription) $ 180.00 / Hour
Help Desk (Outdated Releases) $ 240.00 / Hour
2-Hour Help Pack (Requires AEP Subscription) $ 199.00
6-Hour Help Pack (Requires AEP Subscription) $ 576.00
12-Hour Help Pack (Requires AEP Subscription) $ 1, 080.00
On-Site Training and Configuration Services 
(Plus travel time, airfare and lodging expenses if applicable)		 $ 960.00 / Day
Classroom Training @ Samco $ 960.00 / Day
Remote Internet Training $ 120.00 / Hour
Business Process Needs Analysis (Plus travel and lodging if applicable) $ 960.00 / Day

*Important Notes:

  • All Help Desk services are billed on a per minute basis and are subject to additional long distance, modem and research charges.
  • Help Packs are auto-renewable unless otherwise indicated.
  • Annual support service agreements are available on a case-by-case basis. Please call a customer service representative at (604) 597-4211 or (800) 663-2080 for details.
  • There are no additional fees for extra attendees to any personalized training session.
  • All rates are subject to change without notice
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